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Client Services Support Specialist

Dealerosity

USA

Client Services Support Specialist
Full/Part-Time


At Dealerosity, we work with Auto, Marine, Powersports, RV, Heavy Equipment and Farm dealers nationwide and understand what it takes for them to succeed as leaders their fields. And most importantly, we take an inspired approach to aligning candidates with dealers to not only get our candidates the job they want and deserve, but to help our dealer clients move their dealerships into success and prosperity.

We know that every opening is more than a job and that every candidate is more than a resume. We work closely with candidates to understand their needs and apply our industry expertise to make matches for clients that drive business results. Our ability to dynamically balance your needs with the right solutions gives both clients and candidates the right fit to achieve success.

Summary:

The Client Services Support Specialist is responsible for the provision of high-quality client support and service. Responding to and resolving inquiries, educating and training clients on products and services, analyzing and reporting on client information and identifying opportunities for service enhancement.      

Essential Duties & Responsibilities:

  • Train and educate dealers on the utilization of software programs and full website functionalities

  • Assist users in the understanding of reports and data

  • Troubleshoot and resolve any identified client errors or bugs

  • Log and track application issues and gather all required information

  • Load client files into the application  

  • Escalate bugs or issues to internal groups, including development teams, account configuration teams and product teams

  • Assist with year over year financial statement enhancements, platform changes and updates

  • Troubleshoot financial statement submission issues

  • Perform regular quality assurance activities

  • Translate report and Financial Statement labels 

  • Implement new dealerships and OEMs based on provided information

  • Create projections for new fiscal or calendar years

  • Create client mock-ups and associated reports

Qualifications:

  • Bachelor’s Degree preferred, however, requirement may be satisfied with equivalent combination of education and experience.

  • A minimum of 2 years related work or industry experience.

  • Knowledge of CRM/databases a plus.

  • Advanced capabilities with Microsoft Office.

  • Ability to handle private and confidential information in accordance with company’s interest and policies, legal requirements and business ethics.

  • Strong time management skills

  • Strong organizational skills, attention to detail and superior multi-tasking abilities.

  • Solid problem-solving skills

  • Strong written and oral communication skills.

  • The ability to work in a fast-paced environment and adapt quickly to change.

Company Overview:

Dealerosity, through an impressive portfolio of staffing industry leading dealer brands including Harley-Davidson, Ducati, and Mercedes Benz, Dealerosity is a leading provider of dealership operational solutions.

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all major brands and manufacturers. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

 

Dealerosity is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled