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Service Manager

Harley-Davidson

Southeast, USA

Overview

Do you love working with people and giving customers the best experience possible?  If so, we would love to talk to you! We are currently seeking an experienced and solid Service Manager.

As a service manager at Harley-Davidson, Florida's destination dealership, we are looking for a Customer satisfaction-oriented Service manager who is capable of leading a team of highly motivated and trained staff. This person is not afraid to get in there with the team and work WITH them to achieve the overall department goal. As a Service Manager you will be expected to provide the following:

Qualifications & Job Requirements:

  • Maintain a high degree of customer satisfaction.

  • Focus on quality.

  • Gain the trust and confidence of new customers when they are introduced to the service department.

  • Provide prompt, dependable, high quality vehicle service to (internal & external) customers. Maximize productivity levels of service technicians

  • Review work-in-progress to ensure equality and timeliness.

  • Become familiar and efficient with all phases of the computer system required for service and parts management

  • Ensure employees keep a clean, efficient, and orderly department

  • Handle customer complaints reasonably, showing empathy and a positive attitude demonstrate our commitment to "Make Things Right".

  • Be honest and fair in all business dealings.

  • Demonstrate an interest in growing the service business

 

Benefits:

  • Aggressive Pay Plans.

  • Comprehensive Training.

  • Employee Discounts.

  • Medical, Dental and Vision Insurance.

  • Voluntary Term Life, Short and Long-Term Disability.

  • Accident, Critical Illness and Cancer Insurance.

  • Flexible Spending Account access.

  • Competitive Vacation Time.